Question 1

What is WebPixie?

Accepted Answer

WebPixie is a comprehensive website monitoring platform that helps you track uptime, SSL certificates, DNS records, WHOIS information, and more. We provide real-time alerts and detailed reports to ensure your websites stay secure and accessible.

Question 2

How does WebPixie monitoring work?

Accepted Answer

WebPixie continuously monitors your websites at regular intervals based on your plan: Free (15 minutes), Starter (5 minutes), Pro (1 minute), Enterprise (30 seconds), configurable up to 24 hours. We check uptime, SSL certificate validity, DNS records, and other critical metrics. When an issue is detected, you receive instant notifications via email, Slack, or webhooks depending on your plan.

Question 3

What types of websites can I monitor?

Accepted Answer

You can monitor any publicly accessible website, including corporate sites, e-commerce stores, blogs, web applications, APIs, and more. WebPixie supports HTTP, HTTPS, and custom port monitoring.

Question 4

How quickly will I be notified of issues?

Accepted Answer

Notifications are sent immediately when an issue is detected. Detection speed depends on your monitoring interval: Free (15 minutes), Starter (5 minutes), Pro (1 minute), Enterprise (30 seconds). To reduce false positives, failed checks are retried automatically (up to 4 retries with exponential backoff) before alerting.

Question 5

What does WebPixie monitor and analyze?

Accepted Answer

WebPixie monitors uptime with multi-location checks, tracks SSL certificate chains and expiration, watches DNS record changes across multiple resolvers, monitors domain and WHOIS status and expiration, analyzes HTTP security headers, crawls your site for broken links, and generates a comprehensive health score across all these pillars.

Question 6

Why should I use WebPixie?

Accepted Answer

Instead of juggling multiple monitoring tools, WebPixie gives you everything in one place. You get a 360° site health score, instant alerts via email, Slack, or webhooks, team collaboration with role-based access, and setup takes less than a minute.

Question 7

Do I need to install anything?

Accepted Answer

No. WebPixie is fully cloud-based. Just enter your domain and monitoring starts immediately. There are no agents to install, no scripts to add, and no complex configuration required.

Question 8

Is there a free plan?

Accepted Answer

Yes. WebPixie offers an always-free plan with 3 websites, 5 uptime monitors with 15-minute intervals, and Email notifications. No credit card required and no expiration.

Question 9

Can I change plans later?

Accepted Answer

You can upgrade or downgrade your plan at any time from your account settings. When you upgrade, you'll be charged a prorated amount for the remainder of your billing period. When you downgrade, the change takes effect at the end of your current billing cycle.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards. Enterprise customers can also pay via invoice with NET 30 terms. All payments are processed securely through Stripe.

Question 11

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel or change your plan at any time from your account settings. There are no long-term contracts or cancellation fees.

Question 12

What is your refund policy?

Accepted Answer

For initial purchases, you can request a full refund within 14 days only if no service usage has occurred. For renewals, you can request a full refund within 48 hours after renewal. Outside these conditions, refunds are not provided. See our refund policy for details.

Question 13

How often are periodic reports sent?

Accepted Answer

Report frequency depends on your plan. Current intervals are: Free: monthly; Starter: bi-weekly, monthly; Pro: weekly, monthly; Enterprise: weekly, bi-weekly, monthly.

Question 14

How long is monitoring data retained?

Accepted Answer

Data retention depends on your plan. Current retention limits are: Free: 1 month; Starter: 3 months; Pro: 12 months; Enterprise: unlimited.

Question 15

In what format are periodic reports delivered?

Accepted Answer

Periodic reports are delivered by email as PDF attachments. Delivery frequency depends on your plan.

Question 16

Should I choose monthly or yearly billing?

Accepted Answer

Yearly billing saves you 17% compared to paying monthly — that's like getting 2 months free. Monthly billing gives you full flexibility to cancel or change plans at any time. Both options include the same features, so pick whichever suits your budget and commitment level.

Question 17

What monitoring locations do you use?

Accepted Answer

WebPixie monitors your websites from three locations: Turkey, London (EU), and New York (USA). This helps detect region-specific issues and verify your site is accessible for users in key regions.

Question 18

How do you determine if a site is down?

Accepted Answer

We check for HTTP status codes, response times, and content verification. A site is considered down if it returns an error status code (4xx or 5xx), times out, or fails to load expected content. We verify from multiple locations before sending an alert to avoid false positives.

Question 19

Can I monitor websites behind authentication?

Accepted Answer

Yes! WebPixie supports HTTP basic authentication and custom headers, allowing you to monitor password-protected pages and authenticated endpoints. You can securely store credentials in your monitor settings, and we'll use them for all checks.

Question 20

What data do you store about my websites?

Accepted Answer

We store monitoring data including uptime status, response times, SSL certificate information, DNS records, incident history, and technical analysis outputs. For crawler and page analysis features, WebPixie may process publicly accessible page content and links (or authenticated content when you provide credentials) to generate results. We do not store page content as a standalone content archive. All data is encrypted in transit and at rest, and we comply with GDPR and other privacy regulations.

Question 21

Do you offer SLA monitoring guarantees?

Accepted Answer

SLA terms apply only where explicitly stated in your Subscription plan or contract. Outside that scope, WebPixie does not guarantee uninterrupted service.

Question 22

Does WebPixie have an API?

Accepted Answer

Yes! WebPixie provides a full-featured GraphQL API that allows you to programmatically manage monitors, retrieve uptime data, access incident management, and integrate monitoring into your development workflow. API integration is available on Pro, Enterprise plans.

Question 23

Can I integrate WebPixie with my CI/CD pipeline?

Accepted Answer

You can use our API and webhooks to integrate WebPixie into your deployment pipeline. Automatically create monitors for new deployments, receive alerts in your Slack channel, or trigger automated responses when issues are detected.

Question 24

What webhook integrations are supported?

Accepted Answer

WebPixie supports custom webhooks that can send alerts to any endpoint you specify. Popular integrations include Slack, and custom notification systems. You can configure multiple webhooks per monitor.

Question 25

Can I monitor staging and development environments?

Accepted Answer

Yes! You can monitor any accessible environment, including staging, development, and production servers. Use workspaces to organize monitors by environment and control team access to each workspace.

Question 26

How does WebPixie help with incident management?

Accepted Answer

WebPixie automatically tracks all incidents with detailed reports including start time, duration, affected services, and resolution time. You can view incident history, analyze patterns, and generate reports to improve your infrastructure reliability and meet SLA requirements.

Question 27

Can I monitor multiple services and endpoints?

Accepted Answer

Yes. You can monitor websites, APIs, and services across your infrastructure. Capacity depends on your plan, with higher limits on higher tiers including Enterprise.

Question 28

What monitoring intervals are available?

Accepted Answer

Monitoring intervals depend on your plan: Free (15 minutes), Starter (5 minutes), Pro (1 minute), Enterprise (30 seconds), with configurable intervals up to 24 hours. You can choose different intervals for different monitors based on criticality.

Question 29

Can I manage multiple client websites in one account?

Accepted Answer

WebPixie's workspace feature allows you to organize client websites into separate workspaces. Each workspace can have its own team members, monitors, and settings, making it easy to manage dozens or hundreds of client sites from a single account.

Question 30

Can I provide clients with access to their reports?

Accepted Answer

Yes! You can invite clients to their workspace with view-only access, allowing them to see uptime reports, incident history, and monitoring status without being able to modify settings.

Question 31

How does team collaboration work?

Accepted Answer

Invite team members to workspaces with role-based access control. Assign roles like Owner, Admin, or User to control who can create monitors, modify settings, or view reports. Team members can collaborate on incident resolution and receive notifications based on their responsibilities.

Question 32

How does uptime affect SEO?

Accepted Answer

Website downtime directly impacts SEO rankings. Search engines penalize sites that are frequently unavailable, and users who encounter downtime are less likely to return. WebPixie helps you maintain high uptime, ensuring search engines can always crawl your site and users can access your content.

Question 33

Can I monitor campaign landing pages?

Accepted Answer

Yes! Monitor all your campaign landing pages to ensure they're always accessible when users click your ads. Get instant alerts if a landing page goes down, preventing wasted ad spend and lost conversions. Track response times to ensure fast page loads for better conversion rates.

Question 34

Does WebPixie check for broken links?

Accepted Answer

Yes! Our Link Crawler feature scans your website to identify broken internal and external links. Broken links hurt SEO and user experience, so WebPixie helps you find and fix them quickly. You can schedule regular crawls to catch new broken links as they appear.

Question 35

Can I track SSL certificate status?

Accepted Answer

SSL certificates are crucial for SEO and user trust. WebPixie monitors your SSL certificates and alerts you before they expire (default threshold: 15 days), giving you time to renew them. We also check for SSL configuration issues that could affect your search rankings or trigger browser warnings.

Question 36

Can I see how fast my landing pages load?

Accepted Answer

Yes. WebPixie measures response time on every uptime check from each monitoring location, so you can see how your landing pages perform around the clock. The Main Page Analyzer also surfaces caching and header-related issues that often slow campaign pages down, helping you spot problems before they hurt conversion.

Question 37

Will I be alerted before SEO is affected by an outage?

Accepted Answer

WebPixie notifies you the moment a site goes down — by email on every plan, plus Slack on Starter and webhooks on Pro. Combined with retry logic that filters out false positives, you get the alert in time to act before search engines treat the outage as a quality signal.

Question 38

Can I monitor multiple campaign pages at once and group them?

Accepted Answer

Yes. Each plan supports multiple sites in a single workspace (10 on Starter, 50 on Pro, unlimited on Enterprise), and you can invite teammates to collaborate per workspace. Notifications can be configured per resource, so each campaign owner gets only the alerts that matter to them.

Question 39

Why is website monitoring important for my business?

Accepted Answer

Website downtime directly impacts revenue, customer trust, and brand reputation. Every minute your site is down, you lose potential sales and customers. WebPixie ensures you're immediately notified of issues so you can resolve them quickly, minimizing business impact and protecting your revenue.

Question 40

What happens if my domain expires?

Accepted Answer

Domain expiration can be catastrophic - your website goes offline, emails stop working, and competitors can potentially acquire your domain. WebPixie monitors your domain expiration dates and sends advance warnings when your domain is 30 days or less from expiration (default threshold: 30 days).

Question 41

How much does downtime cost my business?

Accepted Answer

The cost of downtime varies by business, but studies show the average cost is $5,600 per minute for small businesses and much higher for e-commerce sites. Beyond direct revenue loss, downtime damages customer trust, SEO rankings, and brand reputation. WebPixie helps minimize downtime by alerting you instantly when issues occur.

Question 42

Is WebPixie easy to set up without technical knowledge?

Accepted Answer

Yes! WebPixie is designed to be user-friendly for non-technical users. Simply enter your website URL, and we'll automatically start monitoring uptime, SSL certificates, and DNS records. Our dashboard presents information in clear, easy-to-understand terms without technical jargon.

Question 43

Will I receive a warning before my SSL certificate expires?

Accepted Answer

Yes. WebPixie checks your SSL certificates daily and sends an advance warning by default 15 days before expiration, so you have plenty of time to renew. An expired certificate triggers browser security warnings that scare visitors away — early notice prevents that.

Question 44

Do I get a regular summary of my website's health by email?

Accepted Answer

Yes. WebPixie generates periodic PDF reports and emails them on a schedule that fits your plan: monthly on Free, bi-weekly and monthly on Starter, weekly and monthly on Pro. Reports include uptime, SSL, DNS and overall health score so you can review performance at a glance.

Question 45

What happens if my website goes down at night or on the weekend?

Accepted Answer

WebPixie monitors your site 24/7 from multiple global locations and notifies you the moment an issue is detected — regardless of the hour. Down detection uses retries with exponential backoff to avoid false alarms, so when an alert reaches you, it’s a real incident worth acting on.

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