Incident Management

Unified Incident Tracking

WebPixie's Incident Management automatically detects and tracks four incident types: Uptime DOWN events, SSL check failures, SSL certificate expirations, and domain expirations. Each incident is created automatically when an issue is detected and auto-resolved when the underlying problem clears — eliminating manual triage and ensuring nothing falls through the cracks.

Every incident is classified with a 5-level severity system: INFO, LOW, MEDIUM, HIGH, and CRITICAL. The system tracks occurrence counts for recurring issues, records the full lifecycle from detection through notification to resolution, and maintains historical context so you can identify patterns in your infrastructure's behavior over time.

Get notified instantly via email (all plans), Slack (Starter+), or webhooks (Pro+) when incidents are created or resolved. Each notification includes the incident type, severity, affected resource, and direct links to take action. You can also configure alert channels per monitored resource. Track mean time to detection (MTTD) and mean time to resolution (MTTR) to continuously improve your response processes.