Refund & Cancellation Policy

Table of Contents

• 1. Introduction
• 2. Initial Purchase - 14-Day Right of Withdrawal
• 3. Service Usage Begins Immediately
• 4. Subscription Cancellation
• 5. Renewal Refund Window (48 Hours)
• 6. Technical Outage Refunds
• 7. Duplicate or Incorrect Billings
• 8. Abuse, Misuse, and Excessive Usage
• 9. No Refunds Outside These Conditions
• 10. Refund Method and Timing
• 11. Changes to This Policy
• 12. Contact Information

This Refund and Cancellation Policy explains under what conditions PoisNet Ltd will provide refunds for paid Subscription plans. This Policy applies to all Users and is part of the Terms of Service.

Refunds are made only through the original payment method used at purchase. WebPixie does not provide account credits.

Refund Scenarios at a Glance

Users can cancel their initial purchases within 14 days and receive a full refund provided that Service usage has not begun.

Service usage is deemed to begin at the earlier of: (i) the first site added to the account, (ii) the first uptime/monitoring target created, or (iii) the first API call made using account credentials.

Once Service usage has begun, the Subscription period is considered fully used and no withdrawal refund rights exist.

WebPixie provides an immediately consumable digital service. When a User adds a first site, creates a first uptime/monitoring target, or makes a first API call using account credentials, the Service is considered immediately delivered and the legal right of withdrawal becomes invalid after usage begins.

Cancellations made in Subscriptions take effect at the end of the purchased period. Unless the withdrawal right refund conditions are met, no refund is made for canceled Subscriptions.

For automatically renewing Subscriptions:

• • If the user cancels within 48 hours of renewal → full refund
• • After 48 hours → no refund

This applies to both monthly and annual plans.

Refunds for technical outages are valid only if ALL of the following conditions are met:

1. 1. The WebPixie platform experiences complete outage, all core functionality (monitoring, dashboard, API) becomes inoperable, and
2. 2. The outage is directly attributable to WebPixie, and
3. 3. The outage lasts cumulatively more than 48 hours in a 30-day period (excluding planned maintenance).

When these conditions are met, a pro-rated refund is provided for the affected period.

No other outage-based refunds are offered.

• • Duplicate charges
• • Incorrect overbilling
• • Incorrect payment processing events

These are fully refunded through the original payment method.

WebPixie may decide that the User's refund rights do not apply in cases such as:

• • Excessive or abnormal resource consumption
• • High-volume scanning or service usage in the period prior to refund request
• • Attempts to exploit renewal or withdrawal right windows
• • Activities violating the Terms of Service

WebPixie reserves the right to deny refunds in such cases.

No refunds are provided outside the situations explicitly listed in this Policy for:

• • Partial billing periods
• • Unused time after cancellation
• • Change of mind after usage begins
• • Plan downgrades
• • Early cancellation of monthly plans

• • Refunds are made only through the original payment method via Stripe
• • Processing times depend on Stripe and the User's bank/card issuer
• • WebPixie does not provide refunds via bank transfer, cash, or platform credits

WebPixie may update this Refund Policy at any time. Continued use of the Service implies acceptance of the updated Policy.