Your incident record isn't your postmortem
An incident postmortem needs more than what a monitoring tool logs automatically. Here's what your incident record already gives you, and the short list you have to write down yourself before you forget it.
An incident postmortem needs more than what a monitoring tool logs automatically. Here's what your incident record already gives you, and the short list you have to write down yourself before you forget it.
Every incident management guide assumes you will build your own severity matrix, even the ones that call it automated. A monitoring tool that assigns severity by what actually happened does not need one at all, at least not for the incidents it already knows about.