---
title: "Refund & Cancellation Policy | WebPixie"
description: "WebPixie refund and cancellation conditions, including eligibility for initial purchase withdrawals and renewal refund windows."
canonical: "https://webpixie.io/legal/refund"
source_path: "/legal/refund"
lang: "en"
generated_by: "scripts/generate-md.mjs"
---

# Refund & Cancellation Policy

Last updated: April 2026

## Table of Contents

-   [1\. Introduction](#introduction)
-   [2\. Initial Purchase - 14-Day Right of Withdrawal](#initial-purchase-withdrawal)
-   [3\. Service Usage Begins Immediately](#service-usage-begins)
-   [4\. Subscription Cancellation](#subscription-cancellation)
-   [5\. Renewal Refund Window (48 Hours)](#renewal-refund-window)
-   [6\. Technical Outage Refunds](#technical-outage-refunds)
-   [7\. Duplicate or Incorrect Billings](#duplicate-billings)
-   [8\. Abuse, Misuse, and Excessive Usage](#abuse-misuse)
-   [9\. No Refunds Outside These Conditions](#no-refunds-outside-conditions)
-   [10\. Refund Method and Timing](#refund-method-timing)
-   [11\. Changes to This Policy](#changes-to-policy)
-   [12\. Contact Information](#contact-information)

## 1\. Introduction

This Refund and Cancellation Policy explains under what conditions PoisNet Ltd will provide refunds for paid Subscription plans. This Policy applies to all Users and is part of the [Terms of Service](/legal/terms.md).

Refunds are made **only** through the original payment method used at purchase. WebPixie does not provide account credits.

## Refund Scenarios at a Glance

| Scenario | Condition | Outcome |
| --- | --- | --- |
| Initial purchase withdrawal | Cancel within 14 days and no service usage | Full refund |
| Renewal refund window | Cancel within 48 hours after renewal | Full refund |
| Renewal after 48 hours | Cancellation requested after 48-hour window | No refund |
| Technical outage refund | WebPixie-attributable complete outage over 48 hours in 30 days | Pro-rated refund |
| Duplicate/incorrect billing | Duplicate or incorrect overcharge confirmed | Full refund |
| Cancellation status | Subscription canceled | Access continues until period end |

## 2\. Initial Purchase - 14-Day Right of Withdrawal

Users can cancel their **initial purchases within 14 days** and receive a **full refund** provided that **Service usage has not begun**.

Service usage is deemed to begin at the earlier of: (i) the first site added to the account, (ii) the first uptime/monitoring target created, or (iii) the first API call made using account credentials.

Once Service usage has begun, the Subscription period is considered **fully used** and **no withdrawal refund rights exist**.

## 3\. Service Usage Begins Immediately

WebPixie provides an immediately consumable digital service. When a User adds a first site, creates a first uptime/monitoring target, or makes a first API call using account credentials, the Service is considered **immediately delivered** and the legal right of withdrawal becomes **invalid** after usage begins.

## 4\. Subscription Cancellation

Cancellations made in Subscriptions take effect at the end of the purchased period. Unless the withdrawal right refund conditions are met, **no refund** is made for canceled Subscriptions.

## 5\. Renewal Refund Window (48 Hours)

For automatically renewing Subscriptions:

-   If the user cancels within **48 hours** of renewal → **full refund**
-   After 48 hours → **no refund**

This applies to both monthly and annual plans.

## 6\. Technical Outage Refunds

Refunds for technical outages are valid **only if ALL** of the following conditions are met:

1.  1\. The WebPixie platform experiences **complete outage**, all core functionality (monitoring, dashboard, API) becomes inoperable, **and**
2.  2\. The outage is **directly attributable to WebPixie**, **and**
3.  3\. The outage lasts cumulatively **more than 48 hours** in a 30-day period (excluding planned maintenance).

When these conditions are met, a **pro-rated refund** is provided for the affected period. The refund amount is calculated as:

Refund = (outage days / billing period days) × fee paid

For example, a 3-day outage in a 30-day billing period at $69 yields a $6.90 refund.

No other outage-based refunds are offered.

## 7\. Duplicate or Incorrect Billings

-   Duplicate charges
-   Incorrect overbilling
-   Incorrect payment processing events

These are fully refunded through the original payment method.

## 8\. Abuse, Misuse, and Excessive Usage

WebPixie may decide that the User's refund rights **do not apply** in cases such as:

-   Excessive or abnormal resource consumption
-   High-volume scanning or service usage in the period prior to refund request
-   Attempts to exploit renewal or withdrawal right windows
-   Activities violating the Terms of Service

WebPixie reserves the right to deny refunds in such cases.

## 9\. No Refunds Outside These Conditions

**No refunds are provided** outside the situations explicitly listed in this Policy for:

-   Partial billing periods
-   Unused time after cancellation
-   Change of mind after usage begins
-   Plan downgrades
-   Early cancellation of monthly plans

## 10\. Refund Method and Timing

-   Refunds are made **only** through the original payment method via **Stripe**
-   Processing times depend on Stripe and the User's bank/card issuer
-   WebPixie does not provide refunds via bank transfer, cash, or platform credits

## 11\. Changes to This Policy

WebPixie may update this Refund Policy at any time. Continued use of the Service implies acceptance of the updated Policy.

## 12\. Contact Information

**PoisNet Ltd**

**Address:** Unit 501 Leroy House 434-436 Essex Road London N1 3FY United Kingdom

**Company No:** 16937454

**Email:** [support@webpixie.io](mailto:support@webpixie.io)

**Website:** [https://webpixie.io/contact](/contact.md)

[Back to WebPixie](/index.md)

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